Refund Policy – Perfectslingerie.com
1. Returns Eligibility
We accept returns within 14 days of delivery for unused items with all original tags attached. Intimate apparel and sale items may have special conditions.
2. Return Process
To initiate a return:
- Log in to your Perfectslingerie.com account
- Select “Order History” and choose the item(s)
- Complete the return request form
- Pack items securely in original packaging
- Attach the prepaid return label
3. Refund Methods
Refunds will be issued to the original payment method within:
- 5 business days after we receive your return
- 10 business days for international orders
- Store credit available upon request
4. Return Shipping
- Free returns for defective/wrong items
- $6.95 return fee for domestic changes of mind
- International customers cover return shipping
5. Non-Returnable Items
The following cannot be returned:
- Worn or washed items
- Personalized/custom products
- Items without original tags
- Gift cards
6. Damaged/Defective Items
For quality issues:
- Contact us within 48 hours
- Provide photos of the defect
- We’ll arrange free return shipping
- Choose replacement or full refund
7. Exchanges
We recommend returning for refund and placing a new order. For size exchanges:
- Free domestic exchange shipping
- Must be requested within 7 days
- Subject to availability
8. Final Sale Items
Clearance merchandise is:
- Marked “Final Sale” on product page
- Not eligible for returns
- May qualify for store credit if defective
9. Refund Processing
- Credit card refunds: 3-10 business days
- PayPal refunds: Instant to 5 business days
- You’ll receive email confirmation
10. Policy Updates
We may update this policy periodically. The current version always applies to your purchase.
Last updated: [Month/Year]